F.A.Q. Frequently Asked Questions

  • How do I place an order?

    Please direct all orders to our customer service department by

    OR   For faster service call the company sales representative who is assigned to your account

  • How do I open an account?

    • An Initial minimum order of $50.00 is required to open an account. Fill out our company Credit Application, and Fax it along with your Company profile and a copy of one major credit card (required). There is a $10.00 handling fee for every order below $50.00.
    • All first time orders must be paid with Credit Card as we need time to check your references and perform the required due diligence.
  • What is your return policy?

    • All Returns must have a valid receipt for credit, be in good resale condition, and must be at least 30 days from the date of purchase. An RMA (return merchandise authorization) must be obtained prior to the returns. There is a 25% re-stocking fee for any returns without proper authorization. “STRICTLY NO RETURNS ON ALL CUSTOM MADE/FABRICATED PRODUCTS ORDERED”. This includes custom embroidery, screen printing, and engraving.

  • How long are quotes valid?

    • All Quotes are valid for thirty (30) days, unless authorized by management.
  • How does your Resale Program/Best Rewards program work?

    • Contract pricing is available for all volume and continuous order and must be approved by Sales Manager.

  • What is your non payment policy?

    • There is a 18% interest added for all late fees (after 45 days), and collection fee thereafter.

    • There is a $35.00 fee for returned and insufficient funds checks (NSF).